Jane Robe in Black Velvet

ORDER SHIPPING & RETURN

Shipping costs differ depending on the country of destination.

The shipping costs are automatically calculated and are reflected in the payment page.

The goods always travel with postage prepaid and charged on the invoice.

We remind you that customs charges, duties and taxes of the country shall be borne by the customer.

For more information on Customs and Import charges, we would recommend contacting your local customs office before placing your order.

You can make payments through PayPal, credit card, or debit card (Visa, MasterCard, Amex).  It is not necessary to have a PayPal account in order to make a purchase

Orders are usually shipped within 2 working days of being placed.

You will receive a tracking number by email once the order is shipped.

The exact delivery date will vary depending on the country of delivery.

The garments in “pre-order” are shipped approximately on the date that appears on the web page when you buy it.  Delivery dates may vary slightly. In that case we will contact you to inform of any changes.

When the order leaves DREAMING HABITS warehouse, you will receive a confirmation email with the tracking number and the carrier company.

If for any reason upon receipt of your order you are not completely satisfied, you have 15 calendar days from the date of receipt for returning your shipment.

The product must be returned in the same conditions in which it was received; correctly labeled with its original tags and with no apparent signs of use.  DREAMING HABITS reserves the right not to accept any item that is not in perfect condition.

To exchange your item for a different size you have to process a return and place a new order

In order to return your shipment, you need to follow the instructions on the form included in your package, if you do not have it please ask us to send you a new one shop@dreaminghabits.com.

You can also print a copy of your order. This is important because if you do not include either of this we are not to be able to identify the customer and make the refund.

The cost of return shipment will be at customer’s side.

For more information on Customs and Import charges, we would recommend contacting your local customs office before placing your order.

Product returns that are incomplete, damaged, modified, or in any condition which Cortana can reasonably believe have been used will not be accepted and will be returned to the customer at their cost.

Enter in the original package the item or items you want to return along with the return form which was included in the original shipment.  If by any chance you cannot find the form please email us to shop@dreaminghabits.com and we will send it to you.

1. Place the product in the original shipping box.
2. Complete the returns form and include it in the box.

Please bear in mind that the cost of returning of goods are to be borne by the customer.

Refunds will be credited to the same credit card or payment method used customer when purchased the order, when the order is received at our warehouse in Lagasca 61, 1º, 28001 Madrid.

Please note that all card refunds may take up to 10 business days for your bank to complete, depending on the processing time. Please note that this may vary between card issuers.

We recommend keeping your shipping note until you have received a refund.

Once the refund has been issued a refund confirmation will be sent to the customer.

For any enquires please do not hesitate to email us info@dreaminghabits.com